Refund policy

Billing today

We will tell account holders before real payments start. The rules below work alongside our terms of service. Payments are made through Stripe.

Monthly plans

• You can cancel a monthly plan at any time.
• After you cancel, your plan stays active until the end of the month you paid for, and you are not charged again.
• We do not refund part of a month, including unused days, emails or verified contacts.

Annual plans

• If you cancel within 14 days of the first payment for an annual plan, we refund that payment in full.
• After 14 days, you can still cancel. Your plan stays active until the end of the year you paid for, and it will not renew.

Verified contact packs

• Packs of 1,000 or 5,000 verified contacts can be refunded within 14 days of purchase if none of their contacts have been used.
• Once contacts from a pack have been used, that pack cannot be refunded. Pack contacts do not expire, so there is no need to use them quickly.

Your legal rights

This policy adds to your legal rights and never limits them. If you buy as a consumer, for example in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days, and you keep every right your local law gives you if the service is faulty or not as described.

How to ask for a refund

Email aamirmursleen@gmail.com and include:

• the email address on your Moonreply account
• the workspace name
• the date and amount of the payment
• the plan or pack you want refunded

We confirm whether the refund is approved by reply. Approved refunds go back to the payment method you used. How long the money takes to appear depends on your bank or card provider.

What we cannot refund

Costs you pay to other companies, such as your mailbox, domain or server provider, are not charged by us, so we cannot refund them. Ask those companies directly.

Changes to this policy

We post any change here with a new date. A change never applies to a payment you made before it was published.